The keyboard icon won't load in Razer Synapse 4

Question

The keyboard image does not load in the Synapse 4 dashboard, and the keyboard layout does not load in the keyboard settings. How can I fix it? Screenshots are attached below. Thank you!

Razer.Ten · Answer

Hey ​@F3rd3NN,Can you perform a clean uninstall and reinstall of Synapse 4 by following the steps from this article?If the issue continues, pleasesend me a PM with the serial number of your keyboard so I can verify it in our system and check for applicable troubleshooting steps that might address the Synapse issue you're currently experiencing.*Thread locked to curb conversation to PM.

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