THE RAZER CROMA X DOES NOT DETECT THE GPU | Razer Insider
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THE RAZER CROMA X DOES NOT DETECT THE GPU

aeroVividYellowvalley590

GOOD AFTERNOON, I WOULD LIKE HELP WITH A PROBLEM I HAVE WITH MY CROMA X.

IT WAS WORKING PERFECTLY BUT IT STOPPED WORKING AND NOW IT ONLY RECOGNIZES THE CROMA BUT THE GPU DOES NOT APPEAR IN THE DEVICE MANAGER.

IT IS CONNECTED TO THUNDERBOLT 3 AND I HAVE ALREADY CHANGED THE CABLE FOR A NEW ONE BUT THE PROBLEM PERSISTS. I TRIED IT ON ANOTHER LAPTOP AND IT DOES THE SAME THING.

I ALSO CHANGED THE GPU FOR ANOTHER ONE AND IT STILL DOES THE SAME.

Did this topic help you find an answer to your question?

3 Replies

TacticalGaymer

Since you've tried a different cable, a different GPU, and a different laptop, and the Razer Core X is recognized but the GPU isn't, the problem most likely lies with the Razer Core X enclosure itself.

Here are a few things to check with the Core X:

## Potential Issues and Solutions

  1. Power Supply to the Core X:

    • Ensure the Core X is receiving adequate power. Double-check that the power cable is securely connected to both the Core X and the wall outlet.
    • If the internal fan of the Core X isn't spinning up, it might indicate a power issue within the enclosure.

  2. GPU Seating and Power inside the Core X:

    • Open the Razer Core X and make sure the graphics card is fully and correctly seated in the PCIe slot. Remove it and reseat it firmly.
    • Ensure that any necessary PCIe power connectors from the Core X's power supply are securely plugged into the graphics card. Some high-power GPUs require one or even two of these connectors.

  3. Internal Components of the Core X:

    • PCIe Slot: Inspect the PCIe slot on the Core X's board for any visible damage, like bent pins or debris.
    • Thunderbolt Port on Core X: Although the Core X itself is recognized, there could still be an issue with the Thunderbolt controller or port on the enclosure that specifically affects GPU data transmission.

  4. Firmware/Drivers for the Core X:

    • Check Razer's support website for any firmware updates specifically for the Razer Core X. Sometimes, firmware can become corrupted or outdated, causing recognition issues.
    • Ensure you have the latest Thunderbolt drivers installed on your laptops. Even though it's recognized, updated drivers can sometimes resolve communication issues.

## Next Steps

Given that you've isolated the problem to likely be the Core X by swapping other components and laptops:

  • Inspect Physical Connections Internally: Carefully re-check all connections inside the Core X.
  • Contact Razer Support: If none of the above steps work, the enclosure itself may have a hardware fault (e.g., with its internal Thunderbolt controller, PCIe bridge, or power delivery system for the GPU). Reaching out to Razer Support for warranty service or repair options would be the next logical step. Explain the troubleshooting steps you've already performed.
aeroVividYellowvalley590
1 person likes this
  • aeroVividYellowvalley590
    aeroVividYellowvalley590
aeroVividYellowvalley590
TacticalGaymer wrote:

Since you've tried a different cable, a different GPU, and a different laptop, and the Razer Core X is recognized but the GPU isn't, the problem most likely lies with the Razer Core X enclosure itself.

Here are a few things to check with the Core X:

## Potential Issues and Solutions

  1. Power Supply to the Core X:

    • Ensure the Core X is receiving adequate power. Double-check that the power cable is securely connected to both the Core X and the wall outlet.
    • If the internal fan of the Core X isn't spinning up, it might indicate a power issue within the enclosure.

  2. GPU Seating and Power inside the Core X:

    • Abra el Razer Core X y asegúrese de que la tarjeta gráfica esté completa y correctamente colocada en la ranura PCIe. Retírelo y vuelva a colocarlo firmemente.
    • Asegúrese de que todos los conectores de alimentación PCIe necesarios de la fuente de alimentación del Core X estén conectados de forma segura a la tarjeta gráfica. Algunas GPU de alta potencia requieren uno o incluso dos de estos conectores.

  3. Componentes internos del Core X:

    • Ranura PCIe: Inspeccione la ranura PCIe de la placa del Core X en busca de daños visibles, como clavijas dobladas o residuos.
    • Puerto Thunderbolt en Core X: Aunque se reconoce el propio Core X, podría haber un problema con el controlador o puerto Thunderbolt en la carcasa que afecte específicamente a la transmisión de datos de la GPU.

  4. Firmware/controladores para el Core X:

    • Consulte el sitio web de soporte de Razer para obtener actualizaciones de firmware específicamente para Razer Core X. A veces, el firmware puede corromperse o quedar desactualizado, lo que causa problemas de reconocimiento.
    • Asegúrese de tener los controladores Thunderbolt más recientes instalados en sus computadoras portátiles. Aunque se reconoce, los controladores actualizados a veces pueden resolver problemas de comunicación.

## Próximos pasos

Dado que ha aislado el problema para que probablemente sea el Core X intercambiando otros componentes y computadoras portátiles:

  • Inspeccione las conexiones físicas internamente: Vuelva a verificar cuidadosamente todas las conexiones dentro del Core X.
  • Póngase en contacto con el servicio de asistencia de Razer: Si ninguno de los pasos anteriores funciona, es posible que el propio chasis tenga un fallo de hardware (por ejemplo, con su controlador Thunderbolt interno, puente PCIe o sistema de suministro de energía para la GPU). El siguiente paso lógico sería ponerse en contacto con el servicio de asistencia de Razer para obtener opciones de garantía, servicio o reparación. Explique los pasos de solución de problemas que ya ha realizado.

Hola hermano, he intentado ponerme en contacto con el servicio en línea de Razer y no puedo ponerme en contacto con ellos.

aeroVividYellowvalley590

Hello brother, I have tried to contact the online service of Razer and I can't get in touch with them.

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