Thunderbolt 4 Dock Chroma not showing on Snapse | Razer Insider
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Thunderbolt 4 Dock Chroma not showing on Snapse

  • May 6, 2022
  • 2 replies
  • 67 views
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Hello, I recently purchased a Thunderbolt 4 dock station. After I registered the item on Razer ID, I turned on Snapse and it is not showing. Everything works fine, but how do I change the under glow if the product is not showing at the bottom?
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    2 Replies

    K
    • kmelew
    • May 6, 2022
    Try checking Synapse for updates. Every time I add a new Synapse/Chroma enabled device, Synapse downloads an update.
    Razer.Zionzedd
    Try to repair the Synapse application by following the steps here. If that didn't work, proceed by performing a clean reinstallation, and follow the steps here. If you're still experiencing the same issue, PM me with the serial number of your device so I can raise your concern to our Software Team.
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