THX not working Kraken TE | Razer Insider
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THX not working Kraken TE

  • August 27, 2019
  • 8 replies
  • 27 views

Well i got this Razer Kraken TE headset since i had a Razer mouse and keyboard, Im very dissapointed, my surround sound isnt working at all. I tried everything i could find but nothing worked... Didnt expect this for 90 euro ngl.
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8 Replies

Sye_The-Vie
Vanguard
  • VANGUARD
  • August 27, 2019
Some strange thing I encountered is that, I must always select my (Razer Kraken TE - Game) speaker initially, for the THX Spatial to work Answer is out there, try re-install/repair RAZER synapse also

  • Author
  • August 27, 2019
I tried reinstalling, if i select thx i hear nothing and it says my sound crashed or something, when i choose Game it has no surround sound, its just stereo

Razer.Speedcr0ss
zSavage
I tried reinstalling, if i select thx i hear nothing and it says my sound crashed or something, when i choose Game it has no surround sound, its just stereo
Hi there! Thanks for posting your concern here. Have you tried connecting the headset to a different 3.5mm port in your PC? Are you using the USB audio controller as well? Please connect the headset to a different PC and see if the issue persists.

  • Author
  • August 27, 2019
I tied all of them, I just ended up reinstalling my Windows and now its working, inatalling every app again is taking so loooong. But the headset seems to be working fine atm, im using 7.1 since I'm scared I will mees it up again if I use THX lol.

Sye_The-Vie
Vanguard
  • VANGUARD
  • August 28, 2019
Re-installing the OS is always a good fix when it comes to software side of problems

Razer.Speedcr0ss
Sye_The-Vie
Re-installing the OS is always a good fix when it comes to software side of problems
I couldn't agree more. There can be some corrupted files in your OS. You can also create another Windows user account with admin privilege and see if the issue still persists.

Sye_The-Vie
Vanguard
  • VANGUARD
  • August 28, 2019
Find the reset button

Razer.Speedcr0ss
Sye_The-Vie
Find the reset button
Hey there! How is it going? Feel free to send me a PM should you need further assistance.