THX Spatial and Windows 11 issue | Razer Insider
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Question

THX Spatial and Windows 11 issue

  • March 9, 2024
  • 3 replies
  • 1087 views
geoDeepSpringBudfocus795

Hello,

Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?

As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

P
valleyfastPurpureus374
T

3 Replies

P
I have Windows 10, and thanks I stopped logging into the server almost 1 month ago. After weeks of talking to bots via email, the latest response is to wait for an app update to fix the problem. Razer's technical service is non-existent, it is the worst consumer treatment I have ever received, including Aliexpress sellers.
valleyfastPurpureus374

Hello, 

 

 

real quick its telling me to use the kraken as standard on windows 11, sooooo, at this point i haaave no idea what to do to fix this and its getting on my nerves big time for like a year now

 

 

 

 

 

 

 

 

 

Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?

As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

 

S
  • sprtn104
  • Insider Mini
  • February 22, 2025
I have Windows 10, and thanks I stopped logging into the server almost 1 month ago. After weeks of talking to bots via email, the latest response is to wait for an app update to fix the problem. Razer's technical service is non-existent, it is the worst consumer treatment I have ever received, including Aliexpress sellers.

The fact that it has been almost a year since you made your post and no one from Razer has responded to this post just reinforces this point...

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