Hello,
Please excuse the frustration that may or may not come through this question.
I have all three emails saved for my activation and proof that I have purchased this app. My MoBo fried and I ended up purchasing a new one and reinstalling Windows 11. I downloaded Synapse 4, where I had initially found out about the THX app, and it worked great with my none-razer headphones. So, it is not a matter of a purchase of something like the Kraken headset. I had purchased it independently from any hardware and it still worked amazingly.
When I reinstalled everything and logging in with the correct email, THX said that there was not a valid account tied to the app. I knew that was off so I logged in via Edge, and in my list of products, nothing is listed there. I check for my past orders, and nothing is listed there. However, my paypal shows very clearly the purchase, and the email with the freakin activation code is there.
I attempted to put in the activation code and it says it is invalid.
Support is a joke so far. Anyone else run into this situation or something similar? How did you figure it out?
If there is no fix or anything, is there such a thing as a refund?