The 7.1 Surround Sound code is not compatible with the THX Spatial Audio. As I mentioned in your thread, you have to pay to get the full version of the THX Spatial Audio (stand-alone app). You can try using Synapse 3.0 since it does have a built-in THX Spatial Audio. However, your headset should be part of the Razer Synapse 3.0's supported devices from the list. Take note that only those USB-type headsets can utilize and be detected in Synapse 3.0.

Dear Razer Support Team,

When I downloaded the 7.1 Surround Sound app and entered my activation code, I was greeted with a pop-up stating that you’ve upgraded to THX Spatial Sound and recommending I uninstall the 7.1 Surround Sound software.

This leaves me questioning why activation codes are still being issued for outdated software if users are immediately directed to uninstall it in favor of an upgrade. Furthermore, being asked to pay for the THX Spatial Sound app feels unfair, especially when I’ve already invested in Razer hardware under the expectation that your software would provide the advertised functionality.

As a loyal customer, I believe this situation could be better handled. I am requesting an activation code for THX Spatial Sound to replace the soon-to-be redundant 7.1 Surround Sound activation code I was issued. This would align with the messaging that you’ve moved on to better technology and provide a more satisfying customer experience.

Thank you for addressing this matter, and I look forward to your prompt response.