THX Spatial Audio activation not working

Question

I bought a Barricuda X (2022) yesterday and registered it. I followed the link in the subsequent email to install the 7.1 surround app. The activation code included reads that it is not a valid code when entered into the app. I have seen a couple of similar posts on this website with links to the proper dowwnload and it is the same as  the one in the email. When I click into it, it shows as installed. What is the remedy for a useable code.

Razer.sushi.boi · Answer

Hi there, ​@Lasserita!I think you entered the code on the wrong app. Please send me a message via PM along with your headset’s serial number so I can validate it in our system and help you with the activation.*Thread locked to curb conversation to PM.

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