THX Spatial not working on Windows 10 Precision 5540

I have 2 laptops and I worked with support today to get my older laptop's THX Spatial sound working by doing the whole clean install method, etc., etc. So I went to do it on my Precision 5540 and nothing I do makes it work. Everything looks good from the sense that I have the right sound device available, I can see all the options in Synapse, etc., but the tests don't work (there is no sound) and using THX as the audio device results in no sound as well. The one clue that I have are messages in the event log such as: [CODE]Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: THXHelper22AD.exe P2: 0.0.0.0 P3: 5d81b8d2 P4: THXHelper22AD.exe P5: 0.0.0.0 P6: 5d81b8d2 P7: 000000000002ede0 P8: c0000409 P9: 0000000000000007 P10: Attached files: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1ABB.tmp.WERInternalMetadata.xml These files may be available here: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_THXHelper22AD.ex_51af53c89bf65eb1403afb8c4623cb64a5c9e69_feb946b2_d3425631-27ad-4b28-96a7-28f23667c6c5 Analysis symbol: Rechecking for solution: 0 Report Id: 6dd5b641-7f0b-4524-919e-8c02f3c98949 Report Status: 100 Hashed bucket: Cab Guid: 0[/CODE] [CODE]Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: THXHelper0520.exe P2: 0.0.0.0 P3: 5d81b1d9 P4: THXHelper0520.exe P5: 0.0.0.0 P6: 5d81b1d9 P7: 000000000002ede0 P8: c0000409 P9: 0000000000000007 P10: Attached files: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1685.tmp.WERInternalMetadata.xml These files may be available here: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_THXHelper0520.ex_162f744f39b7fbf3e990a97bba3087c728466e27_2da86135_261e19b6-1a10-4808-93bd-b87d4da5763f Analysis symbol: Rechecking for solution: 0 Report Id: 51a88443-8d33-45b2-be25-7d8ab4e2d4a1 Report Status: 100 Hashed bucket: Cab Guid: 0[/CODE] [CODE]Fault bucket , type 0 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: GameManagerService.exe P2: 2.0.150.20 P3: 5df281c4 P4: System.Management P5: 4.8.3752.0 P6: 5c7a241f P7: 8a P8: 51 P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX P10: Attached files: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7762.tmp.WERInternalMetadata.xml These files may be available here: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_GameManagerServi_7a5da8fdc38a98e6d4d4c545631927b71ce3cf0_e33a84af_8cd2543d-0032-4b6f-9c34-0ce29ab96be9 Analysis symbol: Rechecking for solution: 0 Report Id: 73a375a0-2aae-4e32-8e9b-c88e92e27eef Report Status: 102 Hashed bucket: Cab Guid: 0[/CODE] [CODE]Fault bucket , type 0 Event Name: StoreAgentSearchUpdatePackagesFailure1 Response: Not available Cab Id: 0 Problem signature: P1: Acquisition;DSIC P2: 8024402c P3: 18363 P4: 836 P5: Windows.Desktop P6: Z P7: P8: P9: P10: Attached files: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7936.tmp.WERInternalMetadata.xml These files may be available here: \\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\NonCritical_Acquisition;DSIC_e09e7c2533efc8b899ceeffa8cf2ef3a6ec247_00000000_f326ce8b-c5cd-4c64-ad74-f8a8555279d8 Analysis symbol: Rechecking for solution: 0 Report Id: f326ce8b-c5cd-4c64-ad74-f8a8555279d8 Report Status: 102 Hashed bucket: Cab Guid: 0[/CODE] Any ideas what is happening? It seems that the THX files are crashing.