Preordered the Tomahawk mini NUC system back in June 2021 and the system worked incredibly well for about a year. Sent it in for diagnostic and/or repair because it started to shut off randomly, even from just bumping the table it was on, the cpu fan would make a grinding noise when it kicked up, and the 2 case fans wouldn’t speed up to keep the system cool despite BIOS settings being set for temperature. Got the system back with a paper that basically said there was nothing wrong with it. Continued to have problems for a few more months until I moved to a new house. Problems suddenly seemed to stop after the move so I assumed it was the wiring in the house being old. Now after about 6 months of it working fine the top fans have basically stopped working, Synapse doesn’t recognize the desktop anymore and I’m getting usb surge warnings despite my keyboard and mouse working just fine. I was just on the verge of ordering a new power supply, assuming that was the cause of the problems, but from the looks of the forums multiple people have had the same problems with the system as I have and theirs started just weeks after they bought their system. I was lucky mine made it this long and doubt I’ll ever buy another pc from Razer again. To make things worse, because I’m out of warranty on the system Razer won’t even allow me to send in a ticket or an email or anything regarding the problems.
Did anything come of this? Having the same thing with my tomahawk, bought mine around the same time as you. This is crazy.
Nope. Never heard anything back and can't get any supoort. It seems to me like razer knows they messed up and are trying to shove this under the rug. At this rate I'm thinking about just taking it to a local pc place and seeing if they can figure out a fix, even if it's just removing the important bits and building it in a different case.
Beverly sucks man sorry to hear all that that doesn’t leave me with much hope and I’m sure it doesn’t leave any others with much hope either. Thanks for getting back to me so quickly I don’t think I’ll be ordering from this company ever again every single product I’ve ordered has been a disappointment considering the build quality I would’ve imagined that this thing would run top notch and would have the best cooling possible I am 100% certain These things should not be running this hot.
I completely agree. I've since swapped to Corsair and have been using a desk fan to keep my system cooled down. Worked for a while but games are just getting more advanced and it's getting harder to play without overheating. Best of luck in the future with your rig and/or getting a new one
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