This issue is truly unbelievable for a $2k laptop. I originally had jerky and sporadic mouse movements on the touchpad while using two-finger scrolling. After the experts finally believed that I actually performed the usual fixes that never work (driver updates, reinstallation, blah blah blah), I was able to send my computer to Taiwan for replacement. Three weeks later a replacement laptop was delivered from Taiwan. Unfortunately, the two finger scrolling still has the same issue. I've even tried adding and editing the curtain settings in Regedit to no avail.
My previous PC was a Razer Blade 14, which was the greatest laptop I've ever used (of course with a flawless touchpad) which makes this situation so frustrating. I'm about to send this POS back and get the ASUS G-unit unless somebody has a fix other than another Taiwan trip.
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received mine yesterday and same thing. Touchpad is so clunky and weird in response it is kind of unusable (as the issues are unpredictable and hard to avoid). And surely while I got the laptop for using it 90% of time with a mouse, it is a laptop after all and for such price you'd expect a very smooth and responsive touchpad behavior.
When two-finger scrolling it would sometimes either not scroll or register a tap. When two-finger right clicking it would generally work well but sometimes it registers it as a single mouse click or no click. Tapping is a whole other story. Disabling taps helps, but then you have to rest your thumb on it if you do physicals clicks, then sometimes it thinks you do three finger movements. All in all not that great.
Now I come from macbooks previously where I never had any issues and no windows laptop has ever satisfied my standards (expect surface - those have great touchpads), I imagined razer would be the one.
When two-finger scrolling it would sometimes either not scroll or register a tap. When two-finger right clicking it would generally work well but sometimes it registers it as a single mouse click or no click. Tapping is a whole other story. Disabling taps helps, but then you have to rest your thumb on it if you do physicals clicks, then sometimes it thinks you do three finger movements. All in all not that great.
Now I come from macbooks previously where I never had any issues and no windows laptop has ever satisfied my standards (expect surface - those have great touchpads), I imagined razer would be the one.
Did you find anything out?
Today is my first day with my $3500 laptop and so far I have a splitting headache from the high pitched squealing and my touch pad is acting as you describe, using two finger typical functions is very unpredictable.
I really want this to work but there are many little things and if the touch pad is just bad engineering I want to return. Is your case sharp? The cut out section below track pad is brutal on side of my palm. Edges all around are really sharp. Thanks
Today is my first day with my $3500 laptop and so far I have a splitting headache from the high pitched squealing and my touch pad is acting as you describe, using two finger typical functions is very unpredictable.
I really want this to work but there are many little things and if the touch pad is just bad engineering I want to return. Is your case sharp? The cut out section below track pad is brutal on side of my palm. Edges all around are really sharp. Thanks
talkSandyBrownever399
Did you find anything out?
Today is my first day with my $3500 laptop and so far I have a splitting headache from the high pitched squealing and my touch pad is acting as you describe, using two finger typical functions is very unpredictable.
I really want this to work but there are many little things and if the touch pad is just bad engineering I want to return. Is your case sharp? The cut out section below track pad is brutal on side of my palm. Edges all around are really sharp. Thanks
I went to bestbuy just to try all the touchpads on most laptops they had there and in conclusion I feel like most windows laptops have bad touchpads.
MS Surface are good.
Laptops on which you can put those windows precision drivers work very well too, but razer blade doesn't seem to be the one.
Kind of odd. It's a very nice laptop, but for such price the speakers and the touchpad are quite lacking. Otherwise too me it feels like a very well designed super portable PC that you can carry around. As a laptop though not so much.
Okay, here's the latest update on my second faulty trackpad. After some additional dialogue with Razer support, which has been mostly responsive, I'm sending my laptop to AZ for warranty repair. Leading up to that, Razer support had me do the usual updates as well as reset the computer, all of which did not work. They also had me send a video of the issue, but this time I also had to show my fingers executing the two-finger scrolling. It is important to note that the trackpad issue is a game-changer...it's really almost unusable and not something that can be accepted, especially at this high price point.
All things considered, I subsequently purchased the 2021 Asus g14 as a replacement/spare. Since I use my laptop for not only gaming, but also work, I couldn't be without a solution for the duration of the replacement or repair. Interestingly, the touchpad on the Asus works flawlessly, which proves that the Razer issue is not palm acceptance, the direction I slide my fingers, or some other idiosyncratic style of how I perform two-finger scrolling.
When the repaired laptop returns, I will evaluate the trackpad and decide which of the two laptops I will keep moving forward....stay tuned.
All things considered, I subsequently purchased the 2021 Asus g14 as a replacement/spare. Since I use my laptop for not only gaming, but also work, I couldn't be without a solution for the duration of the replacement or repair. Interestingly, the touchpad on the Asus works flawlessly, which proves that the Razer issue is not palm acceptance, the direction I slide my fingers, or some other idiosyncratic style of how I perform two-finger scrolling.
When the repaired laptop returns, I will evaluate the trackpad and decide which of the two laptops I will keep moving forward....stay tuned.
I received my repaired laptop from Razer AZ yesterday and I'm very disappointed. In the box was a diagnostics sheet overviewing that the testing executed found no problems, e.g., CPU, GPU, memory, etc. I'm not confident anything was specifically addressed about the trackpad since there is no mention of it on the diagnostics sheet and it still has the exact same issues with two-finger scrolling. All things considered, I'm tired of dealing with not only the waiting, but also the shipping. My plan is to sell the Razer Blade 2021 base model at a steep discount, take a financial bath, and keep the Asus G14, simply because the trackpad performs flawlessly. Actually, if I can sell the Razer for close to the price of the G14, I'll consider this tiresome process a wash.
Comparatively speaking, I'll give my brief opinion of the Asus g14 2021 versus the Razer Blade 15. Overall, the G14 is an amazing laptop for various reasons. Physically, it's top-notch in color (white), design, and ergonomics...it's absolutely stunning to look at. It consistently crushes it in terms of performance when using Adobe Creative Suite and 3D gaming. It performed as good as expected from a 30 series GPU when playing Assassin's Creed Valhalla and RDR2. The G14 obviously doesn't score as high as the Razer which has the 3070 GPU for average FPS while gaming, but it looked like about 15% less on average which is negligible for my needs. The Razer is brighter and has a crisper display, which it should for $600 over the cost of the Asus. If only the Razer trackpad worked, I could have avoided this whole episode.
Razer was one of my favorite brands and I was an extremely loyal customer prior to this issue. At the end of the day, I feel Razer did try and perform some level of support. However, I strongly believe that there's a mix of faulty trackpads in their laptops and they're not sure how to proceed....I was the unlucky individual who received two of them.
Comparatively speaking, I'll give my brief opinion of the Asus g14 2021 versus the Razer Blade 15. Overall, the G14 is an amazing laptop for various reasons. Physically, it's top-notch in color (white), design, and ergonomics...it's absolutely stunning to look at. It consistently crushes it in terms of performance when using Adobe Creative Suite and 3D gaming. It performed as good as expected from a 30 series GPU when playing Assassin's Creed Valhalla and RDR2. The G14 obviously doesn't score as high as the Razer which has the 3070 GPU for average FPS while gaming, but it looked like about 15% less on average which is negligible for my needs. The Razer is brighter and has a crisper display, which it should for $600 over the cost of the Asus. If only the Razer trackpad worked, I could have avoided this whole episode.
Razer was one of my favorite brands and I was an extremely loyal customer prior to this issue. At the end of the day, I feel Razer did try and perform some level of support. However, I strongly believe that there's a mix of faulty trackpads in their laptops and they're not sure how to proceed....I was the unlucky individual who received two of them.
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