Dears,
I've faced a problem, before two days in ( 04 Jun 2022 ) I've charged my PUBG MOBILE account with UC (UNKNOWN CURRENCY) using my visa from razer gold.
I charged more than 1000$, but two of transactions were faild, the problem that I didn't recieve any UC in my game account and the money deducted from my BANK ACCOUNT!!!!
first trasnaction was for 100$, and the second transaction was for 130$.
I contacted razer support, they escalated the problem to another team and didn't recieve any respnse till this day.
in this day I tried to recharge again with 200$, and the same problem happened.
I lost 430$ from my bank account balance for nothing, I contacted my bank and they told me to contact the website support to refund them.
what should I do? please!!!
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i am really sorry for what happened. Please do check with our customer support @Razer.Zionzedd DM
@-Mr.Nobody- Thanks for tagging me on this thread.
@hashayka0x1 I'm sorry to hear about your experience. PM me your case number so I can coordinate with the Razer Gold team to keep your case forward.
*Thread locked to curb conversation to PM.
@hashayka0x1 I'm sorry to hear about your experience. PM me your case number so I can coordinate with the Razer Gold team to keep your case forward.
*Thread locked to curb conversation to PM.
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