Unable to locate serial number in database | Razer Insider
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Question

Unable to locate serial number in database

  • January 16, 2024
  • 1 reply
  • 57 views
A

Hi Razer Support Team,

 

Why my purchased razer product with SN (REMOVED) cannot checking the warranty validation?

 

Please help, is it not original?

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1 Reply

Razer.Zionzedd

Hi @aihtakata,

 

I was able to validate the serial number in our system. It shows it was registered on September 9, 2023, to your Razer ID. If you’re having trouble with the warranty process, please let me know through PM so I can assist you accordingly.

 

*Thread locked to curb conversation to PM and removed SN.

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