Unable to register a product kraken v4 x | Razer Insider
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Question

Unable to register a product kraken v4 x

  • January 12, 2026
  • 4 replies
  • 39 views
T

Hello! I am writing this to report that I am unable to register the razor kraken v4 x I purchased today. Thus, I can’t use the 7.1 feature.

 

 

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4 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • January 12, 2026

Probably some kind of webservice bug - this device IS eligible for 7.1 Surround code.

Reported it to appropriate people.

T
  • Turrytox
  • Author
  • Insider Mini
  • January 12, 2026

Thanks for your answer, but how can I  report it? I can’t create the ticket either. 

T
  • Turrytox
  • Author
  • Insider Mini
  • January 12, 2026
That happens when I try to submit a claim.

 

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • January 12, 2026

Hello! I am writing this to report that I am unable to register the razor kraken v4 x I purchased today. Thus, I can’t use the 7.1 feature.

Hi Turrytox,

I’m here to help! Please PM me with your headset’s serial number and proof of purchase so I can validate the information in our system. I look forward to your message. Thanks!

*Thread locked to curb conversation to PM.

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