I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.
How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!
Answer
Unable to Register Product Purchased from Amazon
Best answer by Razer.Aero
Hello classicAMBEROgreOdor245,
I’m here to help. Please PM me your mouse serial number, proof of purchase and screenshoot showing the error so I can check its details in our database. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
This topic has been closed for replies.
- Razer Support
- Answer
Hello classicAMBEROgreOdor245,
I’m here to help. Please PM me your mouse serial number, proof of purchase and screenshoot showing the error so I can check its details in our database. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
+1Can you send photo of the mouse (bottom of the mouse, connected to PC, working) - via PM?
There’s some possibility, that it’s a fake mouse.
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