Unable to stay logged in, login not useful, auto logout 30 seconds | Razer Insider

Unable to stay logged in, login not useful, auto logout 30 seconds

Z
Hello,
When I start my computer I am now asked to login every time and when I do I can only see this screen for about 30 seconds and it will log me out again. Any help is appreciated.

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14 Replies

L
i closed all processus Razer synapse 3 and I restart the application.
(I also have synapse 2, which I take care not to close the process because it works well)
it works for me
Z
Bump. Put in a support ticket but have heard nothing
R
Userlevel 6
Hi there! Please PM me the case number. I'll pick it up from there.
V
Hi, same problem here. Auto log in don't work, every time after windows start i get window to log in Razer application. So frustrating!
R
Userlevel 6
vlladdimirBazilisk
Hi, same problem here. Auto log in don't work, every time after windows start i get window to log in Razer application. So frustrating!

Hi there! Please PM me. I'll assist you from there.
S
Hello there same problem as well
Razer.Speedcr0ss
Userlevel 7
Saturnuss
Hello there same problem as well


Hey there! Thanks for sharing your Razer Synapse concern on this thread. Allow me to take over. Please send me a PM. Let's continue from there.
L
Hello! I have the same issue since today. Anyone knows a common solution for that?
V
No solution, just try this, try that...blah, blah, blah. Razer Synapse is buggy, unfinished application and must to be update.
Razer.Speedcr0ss
Userlevel 7
LrdBubbles
Hello! I have the same issue since today. Anyone knows a common solution for that?


Hi there! I suggest clean reinstalling Razer Synapse 3.0. Should the issue persists, please send me a PM. Let's continue from there.

Hey @vlladdimirBazilisk. Apologies for the inconvenience. I've seen that @Razer.RedPanda assisted you and forwarded the case to our Senior Support Team. Allow them to give you a follow-up as they're communicating with our devs regarding this odd behavior. I appreciate your patience.
L
Razer.SpeedCr0ss
Hi there! I suggest clean reinstalling Razer Synapse 3.0. Should the issue persists, please send me a PM. Let's continue from there.

Hey @vlladdimirBazilisk. Apologies for the inconvenience. I've seen that @Razer.RedPanda assisted you and forwarded the case to our Senior Support Team. Allow them to give you a follow-up as they're communicating with our devs regarding this odd behavior. I appreciate your patience.


Hi thank you!

A clean reinstall helped me for the second time.

I have Synapse 2.0 installed too, because my older Razer Kraken headset is not supported with 3.0. It stayed logged in. I don't know if this information is useful for devs, but some update would be very nice on that 🙂
Razer.Speedcr0ss
Userlevel 7
LrdBubbles
Hi thank you!

A clean reinstall helped me for the second time.

I have Synapse 2.0 installed too, because my older Razer Kraken headset is not supported with 3.0. It stayed logged in. I don't know if this information is useful for devs, but some update would be very nice on that :)


Thanks for letting me know. Should the issue persists, ensure to delete files inside this path: HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\ and update your .NET framework from Microsoft's page. Don't hesitate to send me a PM should you need another assistance.
C
Having similar issue. I cannot log into Synapse as it's window is completely blank.
Razer.Speedcr0ss
Userlevel 7
Cxrta
Having similar issue. I cannot log into Synapse as it's window is completely blank.


Hey there! Please send me a PM together with your Razer Synapse version together with a video showing the issue. Let's continue from there.
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