Unable to submit support case via email, option is missing

We are currently undergoing a telephony changeover. But you typically get redirected to the forums and support articles if the system detects that the serial number of the device is already out of warranty. Do let me know should you need help with anything Razer-related.

If I understand you correctly, the reason I am redirected to this screen is because the product is out of warranty. In fact, I am trying to submit support inquiry for Synapse and dual Raptor 27" monitors. All my hardware is still under warranty as I purchased them in December/January. How do I place formal inquiry so I can make informed decision on a purchase or report problem with the Synapse 3 software which I identified? The quick question will be - can I use dual scree setup with two Raptor 27" monitors with Synapse 3?

Valyar
If I understand you correctly, the reason I am redirected to this screen is because the product is out of warranty.

That is a possibility. You could have bought a product in December/January, but the serial numbers are one or two years older. This is also why we require proof of purchase for warranty claims. Anyway, you can use two Raptor 27" for a dual-screen setup. With that said, Synapse currently only detects one of the same devices, which means you only have control over the lighting effects for one monitor.

Razer.Caziel
Anyway, you can use two Raptor 27" for a dual-screen setup. With that said, Synapse currently only detects one of the same devices, which means you only have control over the lighting effects for one monitor.

Is this going to be fixed? It is quite... I don't know how to put it... inconvenient.

As far as I know, this is a software limitation. I'm not entirely sure yet if this is something built into the architecture as I do not have visibility over that part of our system.