I have logged in to my account but am unable to use the authenticator. I don’t recall setting up 2FA but if I did it was a long time ago. I don’t have Razer on the authenticator and I don’t have access to any backup codes. I have looked at several similar posts and all the links in those just link back to general support pages. Can someone please assist?
Thank you.
Hello DarkGreenflowsmart228,
For any Razer Gold related concerns, please reach out to our team by submitting a ticket or through Live Chat. Simply click the green chat button at the bottom right of your screen for real-time assistance. Make sure to provide the following information to the team for accout validtion and to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
You can PM with your ticket number so I can notify the team assigned to your case. Have a great day!
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