It is stuck in Germany as DHL is not able to contact you, I asked for a replacement as I need my £3000 laptop for work and the only reply I get is that "informations have been passed to the relevant team" while nobody actually does anything. Why is that so hard to send a replacement? We are not talking about a vacuum cleaner, you are selling expensive products and for that money I would expect an assistance at the same level of what people pay.
I am forced to buy another laptop thanks to you, and moreover there is NO way to talk to someone, in 2021.
Unexisting support service
My laptop got brick during a BIOS update, I raised an incident (*removed from public view)and shipped my laptop on the 12th, this is all that's happened:
It is stuck in Germany as DHL is not able to contact you, I asked for a replacement as I need my £3000 laptop for work and the only reply I get is that "informations have been passed to the relevant team" while nobody actually does anything. Why is that so hard to send a replacement? We are not talking about a vacuum cleaner, you are selling expensive products and for that money I would expect an assistance at the same level of what people pay.
I am forced to buy another laptop thanks to you, and moreover there is NO way to talk to someone, in 2021.
It is stuck in Germany as DHL is not able to contact you, I asked for a replacement as I need my £3000 laptop for work and the only reply I get is that "informations have been passed to the relevant team" while nobody actually does anything. Why is that so hard to send a replacement? We are not talking about a vacuum cleaner, you are selling expensive products and for that money I would expect an assistance at the same level of what people pay.
I am forced to buy another laptop thanks to you, and moreover there is NO way to talk to someone, in 2021.This topic has been closed for replies.
- I am the Lightbringer
I'm sorry that this became an ordeal. Rest assured, I will do what I can to help you get this sorted out. Please send me your ticket number so I can do just that.
*Thread locked to curb the conversation to PMs.
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