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Question

Unexpected error

  • February 20, 2025
  • 1 reply
  • 104 views
Hesibang

What should i do to fix this? it always show up again and again even after i reload my page.

 

 

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      1 Reply

      Razer.Aero
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      • Razer.AeroRazer Support
      • Razer Support
      • February 20, 2025

      Hi Hesibang,

      I'm sorry to hear about the issue with your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:

      1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
      2. Restart your machine or device.
      3. Sign out and Sign in to your Razer Gold Account
      4. Clear browsing history, including cache files and cookies
      5. Try purchasing using a private browser in the Private or Incognito model.

      If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

      1. Registered email:
      2. Razer ID :
      3. First Name:
      4. Last Name:
      5. Birthdate:
      6. Mobile phone number: 
      7. Billing address:

      After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!
       

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