unexpected error when top up with razer gold | Razer Insider
Skip to main content
Answer

unexpected error when top up with razer gold

  • May 5, 2025
  • 2 replies
  • 58 views

cafeeverPixiePowder493

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

Best answer by Razer.ScarletRouge

Hey there, cafeeverPixiePowder493!

I understand that you want to change your mobile number. No worries, let me help you! Please send me a PM together with the following details for verification purposes:


1. Serial number of a registered product on the Razer ID:
2. Email address that is associated with Razer ID:
3. Date of Birth:
4. Full Name:
5. Phone number:
6. Billing address:


I am looking forward to your response! Thanks!


*Thread locked to curb conversation to PM.

This topic has been closed for replies.

2 Replies

cafeeverPixiePowder493

@Razer.Aero 


Razer.ScarletRouge

Hey there, cafeeverPixiePowder493!

I understand that you want to change your mobile number. No worries, let me help you! Please send me a PM together with the following details for verification purposes:


1. Serial number of a registered product on the Razer ID:
2. Email address that is associated with Razer ID:
3. Date of Birth:
4. Full Name:
5. Phone number:
6. Billing address:


I am looking forward to your response! Thanks!


*Thread locked to curb conversation to PM.