"Unfortunately we didn't received a copy of the Commercial Invoice" | Razer Insider
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"Unfortunately we didn't received a copy of the Commercial Invoice"

  • November 23, 2025
  • 2 replies
  • 66 views

Message from Fedex.

 

Hi 

We have a shipment to you from RAZER C/O DSV SOLUTIONS which we need to clear through Customs. Unfortunately we didn't received a copy of the Commercial Invoice in the system yet, we need this either from you or from the shipper before entry can be presented to customs. But in case the shipment is not cleared within 5 business days from arrival, it will be returned to the shipper. 
Invoice/order confirmation or a proof of payment can be used for the clearance and has to be send to: Missing_invoice-NO@fedex.com please refer to tracking: [tracking number removed]
Thank you in advance 

Best Regards FedEx Norway

*This message can't be replied*

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When I tap get invoice, I get invoice, it shows an error screen.

There’s no way to contact support about this, what can I do, seems the order is stuck?

This topic has been closed for replies.

2 Replies

Razer.ScarletRouge

Hey there, ​@Ollydix 

I understand that you are having issues with clearing your shipment from Razer through Customs. Don't worry, I will create a ticket for you and forward it to our Order Support team for further assistance. To proceed, please share the following details via PM so I can kickstart your case:

Full Name: 
Email address associated with Razer ID: 
Phone number: 
Country:
 

Thank you!


  • Author
  • Insider Mini
  • November 23, 2025

@Razer.ScarletRouge I have sent you a PM.