Question

Unrecognized serial number

1 year ago
February 25, 2024
1 reply
55 views

aeroAntiqueBrassPEARL705
Insider Mini

I bought the BlackShark V2 X expecting to use 7.1 audio, and when I went to register my product to get the activation code, I got the message "Unrecognized serial number".

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Razer.Aero
Razer Support
3228 replies
1 year ago
February 28, 2024

Hello aeroAntiqueBrassPEARL705,

I’m here to help. Please PM me your headset serial number and the email address associated with your Razer ID so I can check your account and verify if there's a code allocated to it. All the best!

*Thread locked to curb the conversation to PMs.

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