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Update Issue - 0% Battery

Brocky36

Hi.

 

Since today’s update, my Viper Ultimate is showing in Synapse as having 0% battery. It is also not showing on the dock (Breathing Lighting based on battery level) or via Synapse if it is charging. 

 

Please can this be looked into?

 

Thanks in advance.

    K
    1 person likes this
    • K
      km_corp
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    2 Replies

    dsocohen
    • dsocohen
    • Insider Mini
    • 11 replies
    • December 7, 2023

    I’m experiencing the same with Basilisk v3 Pro. I also can’t change DPI on the fly with the associated button. This update broke a few things.

    Hunteds911
    C
    2 people like this
    • Hunteds911
      Hunteds911
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      chnops72
    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3074 replies
    • December 7, 2023

    Hello Brocky36,

    To isolate the problem, please try to perform a clean re-installation of Razer Synapse 3 here. If the same issue persists, help me gather and PM me the following information below so I can initiate a ticket on your behalf:

    Save the shareable files via any online drive account listed here. Also, fill in the following:

    • Full name:
    • Email:
    • Mobile/Phone Number:
    • Country:

    *Thread locked to curb the conversation to PMs.

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