USB-C/Thunderbolt hub keeps disconnecting on Blade 15 advanced | Razer Insider
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USB-C/Thunderbolt hub keeps disconnecting on Blade 15 advanced

  • January 13, 2022
  • 0 replies
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We have two Razer blade 15: Base model and the advanced one that was recently purchased. I have a USB-C/Thunderbold hub that works perfectly on the base model, but when I plug it into the advanced one, the laptop makes a disconnecting sound every 4-6 seconds. Both USB-C ports on the Advanced model have the same problem so I suspected it was a software issue. I have tried everything including: -Going to device manager and not allowing the computer to disconnect the device to save power -Going to the power options and disabled USB selective suspend -Toggling the integrated thunderbolt feature in the BIOS -Uninstalling the hub in device manager and reinstalling the driver -Reinstalling thunderbolt drivers through the Razer.com provided driver files -Resetting Windows completely and removing all files. Here is a video demonstrating the issue: https://www.youtube.com/watch?v=JWJGtP9YMic
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