Hello I have the razor Razer basilisk ultimate gaming mouse when ever I connect it to my pc it keeps disconnecting and connecting I know it’s the usb wireless port because every time I take it out it doesn’t say reconnecting or connecting I even tried to update my mouse nothing is working
usb not desponding
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- Razer Support
Hey there,
I I understand you're having issues with your Razer Basilisk Ultimate. No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue:
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Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
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Update the firmware on your mouse if it is on the list.
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Download and run the Pairing Utility for your mouse. If your device is not listed, skip this step.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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