Very poor RMA Experience - Need Follow up | Razer Insider

Very poor RMA Experience - Need Follow up

  • 29 July 2020
  • 1 reply
  • 5 views
G
Hello,

I submitted a case June 27th and had an RMA approved July 10th. Since then I have shipped the item to you with the label you provided (delivered July 21st). You closed my case stating the item had not yet been sent (when I have tracking showing it delivered and signed for by your employee). It was also stated the average turnaround time 5-8 days after receiving the return.

You also claimed the RMA was over 30 days old when it had only been approved 10 days prior and then case as a whole was only 23 days old.

All in all this support experience has been miserable. It took over 2 weeks to even get to the RMA stage which could have been accomplished in a 5 minute phone call. after that multiple shipping labels were sent, and my case was closed out for inactivity even though the RMA had only been approved 10 days prior and the item was in transit to your return center.

I need someone to follow up with me and provide details on the status of my RMA as no now is responding to the case currently.
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1 Reply

G
So I finally got someone to respond on my case 3 days ago, however they asked a question that had already been answered twice in my messages leading up to it. I replied within about 2 hours of them asking their question, still waiting on resolution.

This has got to be one of the worst customer service experiences I've ever had for what should be a relatively simple case/resolution.
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