Viper 8Khz disconnecting / reconnecting when lifting off
So i have the Viper for about a month now and this very strange problem. Windows fails to recognise the Viper 8Khz when i lift it up.
What happens is this: as soon as i lift the mouse, windows disconnects and reconnects the mouse several times in a row until a windows error message comes, saying that windows failed to recognize the usb device. However, AFTER this message appears, the problem stops.
I have tried uninstalling and reinstalling both the mouse drivers AND synapse 3 a dozen times now. I have a Windows 10 64 bit system.
Any help is greatly appreciated. Thx.
This topic has been closed for replies.
- Razer Support
- 2388 replies
asscobraTry to perform the steps here and run the firmware updater from here. If you're still experiencing the same issue, PM me the serial number so I can validate its model specifications and look for other workarounds to help you resolve the connection problem of your mouse. *Thread locked to curb conversation to PM.
So i have the Viper for about a month now and this very strange problem. Windows fails to recognise the Viper 8Khz when i lift it up. What happens is this: as soon as i lift the mouse, windows disconnects and reconnects the mouse several times in a row until a windows error message comes, saying that windows failed to recognize the usb device. However, AFTER this message appears, the problem stops. I have tried uninstalling and reinstalling both the mouse drivers AND synapse 3 a dozen times now. I have a Windows 10 64 bit system. Any help is greatly appreciated. Thx.
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