Viper Mini Signature Editon Dongle Issue? | Razer Insider
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My mouse disconnects and reconnects randomly. Apparently it is the dongle, I noticed the light of the connectivity will turn off then my mouse LED would consistently blink white, then goes back to my normal DPI color. This happens every time I don't touch the mouse for a minute or so, it does not happen during gaming at all, so it’s not a huge deal but it definitely feels a bit annoying seeing it disconnect for no reason after a minute of not touching it. Here are the things I've already tried:

-Changed polling rate back to 1k
-Changed USB ports (I'm on a gaming laptop so I only have 2)
-Deleted all game profiles
-Changed Wireless Power Mode and low battery mode
-Disconnected and reconnected the dongle multiple times
-Exited Synapse and it still does the problem
-Firmware is already updated

The video of the problem: https://streamable.com/ktvipk

This was recorded timed before a minute or so on its usual timing.

Hello JeroNA,
 

I’m here to help. Please send me PM with the information below so I can initiate a case and check our options for providing you with a replacement. Thank you.

Full name:
Email:
Mobile/Phone Number:
Mouse Serial number:
Street Address:
City: 
State/Provinces: 
Postal/ZIP Code: 
Country: 
​​​Date of purchase:
Place of purchase:
Proof of purchase: 

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