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Viper ultimate defect

  • December 23, 2019
  • 1 reply
  • 8 views

Hello there, I recently got the viper ultimate, really liked it so far. But I noticed a defect on the back of the mouse. It seems that the upper part is not in place on the left side. As you can see in this picture : However on the right side it is correctly in place: I am unable to tell if this was already there when I used the mouse for the first time, Should I worry about an inflating battery or something ?
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1 Reply

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • December 26, 2019
It is a possibility. But there's not much that I can do because the issue has something to do with the physical aspects of the device. You might as well send it in for a warranty claim. Send me a PM if you want to go that route, and I'd be happy to kickstart a ticket on your behalf.

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