Some time ago I bought the Razer Viper Ultimate model, the mouse works completely, I have been using it for a while, the only problem is that it does not connect wirelessly, I have tried everything I have been told but I still can not use it wirelessly, I tried in the pairing program but the program does not detect the usb dodgle, and it wasn't until later that I realized it was because the dodgle was configured for another mouse, then I had to download the Razer USB HyperSpeed Dongle Utility to be able to configure the usb for my mouse, but it doesn't have the model of my mouse, I don't know what to do anymore and I would like to use the mouse wirelessly, so I would like very much if someone could help.
Question
VIPER ULTIMATE NOT WORKING WIRELESSLY
+1Is the dongle even detected in Windows device manager?
Is the dongle even detected in Windows device manager?
Yes, when i connect the dongle it shows two more things, the first two
+1Ok, and you’ve used this pairing utility to pair dongle with the mouse again? https://mysupport.razer.com/app/answers/detail/a_id/4868
Ok, and you’ve used this pairing utility to pair dongle with the mouse again? https://mysupport.razer.com/app/answers/detail/a_id/4868
yes, but the program does not detect the dongle, even though it is connected and windows detects it.
+1I’d also try it on another PC, check if the pairing utility will see this.
I’d also try it on another PC, check if the pairing utility will see this.
I test it in my laptop and it didnt work either :(. btw thanks for trying to help, i rlly appreciate man
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