viper v2 pro dongle stopped working | Razer Insider
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Question

viper v2 pro dongle stopped working

  • March 21, 2025
  • 1 reply
  • 25 views
StefanCelMare

I was away for a week and when came back start the pc it worked for la 5 min and didn't recognised the dongle anymore 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • March 21, 2025

    Hi StefanCelMare,

    I understand that your Razer Viper V2 Pro is not detected by your PC. To fix the issue, please follow the steps outlined below:

    1. Make sure your mouse is fully charged.
    2. Make sure wireless mode is on or the mouse is switched to the correct wireless mode.
    3. Verify Windows is up to date.
    4. Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
    5. Update the firmware on your mouse.
    6. Download and run the Pairing Utility for your mouse.

    If the troubleshooting steps don’t work, PM me with your mouse serial number and proof of purchase so I can check for replacement options. Thanks!

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