Hello guys,
From time to time my mouse stop in place and jump to the bottom of the screen.
It happen once or twice in an hour.
Would this be fine to refund it?
I tried blowing air in to the sensor to clean it but I cant see anything there.
Also would I get money back or just a replacement?
Thank you
Hi smartPastelYellowzone626,
I’m here to help. I understand that your Razer Viper V3 Pro cursor is jumping intermittently and that cleaning it didn’t resolve the issue. Have you tried testing the device on another PC without Razer Synapse installed? Does the issue occur when using the device in wired or wireless mode?
To isolate the problem, please follow the steps outlined in this article. If the same issue persists, please send me a PM with your mouse's serial number and proof of purchase for warranty validation. Additionally, save the shareable files using any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
