virtual ring light app not working / starting | Razer Insider
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virtual ring light app not working / starting

  • May 12, 2025
  • 1 reply
  • 42 views
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I bought the Kraken Kitty V2 headset. When I plugged it into my laptop, it automatically installed the Virtual Ring Light app. However, I can't seem to open the app—it gets stuck on the loading screen every time. I've tried closing it through the task manager and restarting my laptop several times, but nothing works.

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1 Reply

Razer.ScarletRouge

Hey there, ​@selifishy!

I understand you are having issues with your Razer Kraken Kitty V2 headset. No worries, I am here to help. Could you please send me a PM together with a video demonstrating the issue that you are experiencing so I could take a closer look? Also, please send me your device’s serial number so I can check its details on our system and assist you accordingly. You can upload the video to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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