Hi, I’m trying to start a warranty claim for one of my products but the support chat box does not work at all. It’s completely greyed out so if a Razer CSR could reply to this asap I’d appreciate it!
Question
Warranty Claim - Support Chat Not Working
This topic has been closed for replies.
- Razer Support
Hello JSykes,
Please be informed that you can initiate a Return Merchandise Authorization (RMA) process through our Support Page. Could you please share more details about the issues you're experiencing with your device? I'm here to help with troubleshooting if you'd like to try that first. If we find that your device is defective, I'll gladly help create a case for you. Kindly note that our chat and email support support teams follow the same steps before we can approve a replacement.
Feel free to send me a PM with your device’s serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Let’s continue in English to avoid misunderstandings. Have a great day!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.