Warranty Service Request for My Razer Laptop Purchased from Canada | Razer Insider
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Warranty Service Request for My Razer Laptop Purchased from Canada

  • December 14, 2025
  • 1 reply
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Dear Razer Support Team,

 

I hope this message finds you well. I am writing to seek your assistance regarding a warranty issue with my Razer laptop, which I originally purchased from Best Buy in Canada. Currently, I am residing in Turkey, and I have encountered a technical problem with the device after a recent Windows update.

 

Best Buy’s support team has advised me to contact the manufacturer directly, as the product is still under the manufacturer’s warranty. Therefore, I would like to request your support in arranging a warranty service or a possible replacement unit that can be shipped to my location in Turkey.

 

I have attached the purchase receipt and my laptop’s serial number for your reference. I would appreciate any guidance on how to proceed and any next steps I should take.

 

Thank you very much for your help!

Best answer by Razer.ScarletRouge

Hey there, ​@omerozan 

Thank you for sharing your concern here. Please note that we typically do not offer a direct replacement unit if the product was purchased from a third-party retailer like Best Buy, especially if the purchase date is outside the retailer's and Razer's initial 14-day return/replacement window. Instead, we would usually facilitate a repair service. 

Also, please be aware that we do not directly ship or provide return shipping labels to Turkey as it is outside of our supported shipping network. For more information regarding our warranty and shipping network, you can visit this link: Razer shipping network.

Please send me a private message if you have any further questions so I can assist you further. Thank you.


*Thread locked to curb conversation to PM. 

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1 Reply

Razer.ScarletRouge

Hey there, ​@omerozan 

Thank you for sharing your concern here. Please note that we typically do not offer a direct replacement unit if the product was purchased from a third-party retailer like Best Buy, especially if the purchase date is outside the retailer's and Razer's initial 14-day return/replacement window. Instead, we would usually facilitate a repair service. 

Also, please be aware that we do not directly ship or provide return shipping labels to Turkey as it is outside of our supported shipping network. For more information regarding our warranty and shipping network, you can visit this link: Razer shipping network.

Please send me a private message if you have any further questions so I can assist you further. Thank you.


*Thread locked to curb conversation to PM. 

O
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