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weird error

  • June 9, 2021
  • 2 replies
  • 20 views
D
when updating razer cortex today i got this error: "razer internal error: failed to expand shell folder constant" im thinking its talking about a desktop shortcut maybe? the program works so i dont know what tomake of this <3
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    2 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 9, 2021
    @Michelle-RazerCortex Tagging you in. I believe this is well within your expertise.
    A
    • Anonymous
    • June 10, 2021
    Hey there! Thank you very much for posting your issue here. My name is Michelle from the Razer Cortex Technical Support Team. I will be delighted to assist you with your issue. Before we start could you please provide us with your Razer Cortex logs together with a screenshot of this error? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it out if you need it. Thank you very much for your patience. @Razer.Caziel Thank you for looping me in. Michelle
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