Why can I no longer use my licence code? (7.1 surround sound) | Razer Insider
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Why can I no longer use my licence code? (7.1 surround sound)


I own the Kraken V3 X headset. Right at the beginning, I activated the 7.1 surround sound and registered my product. With the code that was then sent to me, I was able to activate this function - but only until the next restart. After that, I was asked to enter the licence code again and have since been told that the code is already in use. What can I do? Do I need a new code?
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3 Replies

FiszPL
Vanguard
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  • VANGUARD
  • 7394 replies
  • December 9, 2022
You can login to 7.1 Surround app with your RazerID account, that you've previously used (once the code is activated, it's bound to the account).

Unfortunately, that's what I thought too. However, the window asking for a licence code appears again and I have been logged in with my account since I started using it. The crazy thing is that I have only had one session with 7.1 Surround. No new software installed, no other changes. Shut down the PC and the next day the app just wanted a new code again. My licence code apparently does not apply. In the account itself I have registered the product and everything, why doesn't the app recognise that? What option do I have now?

FiszPL
Vanguard
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  • VANGUARD
  • 7394 replies
  • December 15, 2022
I'd contact Razer Support directly with this problem: https://mysupport.razer.com/app/contact-support

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