Why is it so hard to contackt support? I have issue with Synapse not enabling my media button and volume wheel on Deathstalker Pro | Razer Insider
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Hello,

 

First of all why is it so hard to just send email to razer support? it always bring me back in to the FAQ page, I don’t need the FAQ Page because my issues are not there because I’ve look there so many times, just give us the email button easily!

 

So I have issues with Synapse 3, everytime I log in to synapse (have tried multiple account even creating a new account) my media button including the volume wheel does not work, but when I log out of my account the media button work again, but then I login again it doesn’t work again.

 

Multiple workaround have been tried:

  • Log in to another account (multiple account)
  • Reseting the profile from synapse
  • Reinstalling synapse (which include of course restarting the PC)
  • Uninstall the keyboard driver
  • Synapse have been updated to the latest version, so does my Windows 11
  • Changing where I plug both usb cable or the dongle (it doesn’t even work on bluetooth), this all only happen if I have an account log in to synapse
  • Unplugging all of the usb device that connected to my pc, only the keyboard plugged in

 

Everything still not work, please tell me how to send an email, or just give me the link that directly send an email to Razer support so I can contact support directly, I have the video recording all of this

 

Thank you

Hello URSTRLY,

To further isolate the issue, please perform a clean re-installation of Razer Synapse 3 here. If the same issue persists, help me gather and PM me the following information below so I can initiate a ticket on your behalf:

Save the shareable files via any online drive account listed here. Also, fill in the following:

  • Full name:
  • Email:
  • Mobile/Phone Number:
  • Country:
  • Date of purchase:
  • Place of purchase:

*Thread locked to curb the conversation to PMs.

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