Hi Team,
In India Razer provides support via Acrorma (Acro Engineering Company), and the support for RMA is the worst I have ever seen across any computer product.
We claimed a warranty for Faulty Razer Basilisk which was purchased at (INR 3500), and in market current around same price over Amazon.in
The RMA support is claiming that model not available and is suggesting model Razer Viper Mini as replacement, priced around (INR 1500) in market over Amazon.in
We asked for list of available model options in price range INR 3000 - INR 4000 as replacement, and interestingly they only have one model that they can replace it with.
The folks keeps on repeating that only Razer Viper Mini can be used as replacement.
So, are you guys stating, that Razer's own product degrades to a value so much in less than a year that it becomes half of it's price, and Razer as a company is not able to fullfill it's commitment for Warranty at all?
We expected high standards from Razer, but instead it feels company don't care about it's customers.
Ticked it with Acrorma : acrorma0075310
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Userlevel 7
srch07
Hi Team, In India Razer provides support via Acrorma (Acro Engineering Company), and the support for RMA is the worst I have ever seen across any computer product. We claimed a warranty for Faulty Razer Basilisk which was purchased at (INR 3500), and in market current around same price over Amazon.in The RMA support is claiming that model not available and is suggesting model Razer Viper Mini as replacement, priced around (INR 1500) in market over Amazon.in We asked for list of available model options in price range INR 3000 - INR 4000 as replacement, and interestingly they only have one model that they can replace it with. The folks keeps on repeating that only Razer Viper Mini can be used as replacement. So, are you guys stating, that Razer's own product degrades to a value so much in less than a year that it becomes half of it's price, and Razer as a company is not able to fullfill it's commitment for Warranty at all? We expected high standards from Razer, but instead it feels company don't care about it's customers. Ticked it with Acrorma : acrorma0075310
Your point is well taken. Sorry to hear about your concern with the replacement process for your Razer Basilisk. I will pass your thread to our peers internally and send you an update privately once it is available. Apologies if I can't address your concern right now. Thanks for cooperation.
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