wth re: warranty - 6 month old tartarus stopped working | Razer Insider
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wth re: warranty - 6 month old tartarus stopped working

  • December 14, 2023
  • 1 reply
  • 50 views
WineDregsbuzzspot384

Razer is really taking the nostromos and turning them to crap. Then on top of that, their website refuses to let me submit a support question because they claim my ‘limited warranty’ is expired. Hello, consumer law 101, any product sold for a specific purpose has an implied warranty for fitness of purpose. And mine is not fulfilling the specific purpose at the moment!!  Gonna sue ya f’kers if you don’t answer my support question!

Anyway, my laptop decided to upgrade to windows 11 yesterday and when I check whether it finished this morning, razer was no longer recognizing my tartarus pro.  The website’s bullshit that tried to make me disapeer says to try reloading the ‘drivers’, but this thing didn’t come with any ‘drivers’.  Am I assuming this means to uninstall anything/everything ‘razer’ and reinstall it? This thing has been a serious pain in the arse compared to my old nostromo. I’m about to put it out in the back-yard and pack some explosives around it just so I can get some kind of pleasure out of it rather that just an endless hassle.

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    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • December 16, 2023

    Hello WineDregsbuzzspot384,

    I'm sorry to hear that you're experiencing issues with your Razer Tartarus Pro after upgrading to Windows 11. Yes, reloading drivers is a good troubleshooting step to take. You can try to perform a clean reinstallation of the Razer Synapse 3 here, which may help in resolving the issue. As for the driver reinstallation, follow the steps below:

    1. Press Windows + S on your keyboard to open the Search bar.
    2. Type in “Device Manager” and hit Enter.
    3. Go to Keyboards
    4. Right-click on the Razer device in question and select Uninstall device.
    5. Go to Human Interface devices.
    6. Right-click on the Razer device in question and select Uninstall device.
    7. Restart your computer to completely uninstall the drivers.


    ​​​The drivers will automatically reinstall after your computer restarts. I understand that the experience has been frustrating, but let's try to resolve the issue before we consider other options. Feel free to PM me if you need further assistance. All the best!


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