Your order was unsuccessful, why?

Question

So my husband and I decided to order 2 keyboards (2 blackwidows v4 x green switches US layout) and 2 mice (1 razer naga v2 pro and 1 razer basilisk v3 35k) since our current razer keyboards and mice are pretty old (10 years +) we just wanted new ones, all went good, we have the funds required, put in our paypal address, I check my email few mintes later and it says: “ Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number (*Removed the order number for security purposes) to resolve this issue. We apologize for this inconvenience. ” so I followed the link, it just kept on looping around the same issue, couldn’t find any email or phone number, so I got annoyed and came here. Can anyone from Razer support tell us what exactly went wrong and how do I solve it?

Nicottia · Answer

Blacked out my name, there isn’t much more to it. Maybe paypal thought the payment was too high and decided to block it? I don’t know. Here it’s what it looks like in my order history:It’s just so odd that the total amount paid went from 543.96 euro to 0 like an hour after I received that email. I just don’t know if I should try ordering again with how finicky paypal is or if I should search for Dutch retailers and order those keyboards and mice there. Or should I wait for now, since paypal said that it received the order but then it says:“The temporary authorization has been canceled. No money has been charged to your payment method.“

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