Your order was unsuccessful, why? | Razer Insider
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Your order was unsuccessful, why?

  • July 12, 2025
  • 2 replies
  • 99 views
N

So my husband and I decided to order 2 keyboards (2 blackwidows v4 x green switches US layout) and 2 mice (1 razer naga v2 pro and 1 razer basilisk v3 35k) since our current razer keyboards and mice are pretty old (10 years +) we just wanted new ones, all went good, we have the funds required, put in our paypal address, I check my email few mintes later and it says: 

“ Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number (*Removed the order number for security purposes) to resolve this issue. We apologize for this inconvenience. ” 

so I followed the link, it just kept on looping around the same issue, couldn’t find any email or phone number, so I got annoyed and came here. Can anyone from Razer support tell us what exactly went wrong and how do I solve it? 

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2 Replies

N
  • Nicottia
  • Author
  • Insider Mini
  • July 12, 2025

 Blacked out my name, there isn’t much more to it. Maybe paypal thought the payment was too high and decided to block it? I don’t know. Here it’s what it looks like in my order history:

It’s just so odd that the total amount paid went from 543.96 euro to 0 like an hour after I received that email. I just don’t know if I should try ordering again with how finicky paypal is or if I should search for Dutch retailers and order those keyboards and mice there. Or should I wait for now, since paypal said that it received the order but then it says: “The temporary authorization has been canceled. No money has been charged to your payment method.“

 

Razer.Speedcr0ss

So my husband and I decided to order 2 keyboards (2 blackwidows v4 x green switches US layout) and 2 mice (1 razer naga v2 pro and 1 razer basilisk v3 35k) since our current razer keyboards and mice are pretty old (10 years +) we just wanted new ones, all went good, we have the funds required, put in our paypal address, I check my email few mintes later and it says: 

“ Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number RZEUPP1000001970851 to resolve this issue. We apologize for this inconvenience. ” 

so I followed the link, it just kept on looping around the same issue, couldn’t find any email or phone number, so I got annoyed and came here. Can anyone from Razer support tell us what exactly went wrong and how do I solve it? 

 Hi Nicottia! I suggest contacting our Order Support Team through this link: https://mysupport.razer.com/app/warranty-support. Then, click the "Razer.com Order" button to access the " Cancel My Order" option, which will direct you to the Contact Support chat (9 AM - 6 PM CET, 7 days a week - English only). Feel free to send me a PM should you need additional assistance. 

 

P.S. Beware of fake Razer Support Staff (sanctions will be given to all violators). All of our Support Agents will have a little gear icon next to their names in the forum conversations.
 



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