Hello Razer Support,
I am unable to access my Razer Gold account due to an issue with the two-factor authentication (2FA). I have lost access to the authenticator app and I do not have access to the backup codes either.
I am the original owner of the account and I can verify my identity through any means necessary. Please help me disable or reset the 2FA so I can access my account again.
Thank you for your help!
Account email: [ddefhyvffv1@gmail.com]
Hi there,
I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
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