Application: RazerInstaller.exe can't install on win11 | Razer Insider

Application: RazerInstaller.exe can't install on win11

  • 9 August 2023
  • 7 replies
  • 548 views

Hi,

 

I can't install the razer synapse application on win11 because of the error below. Can you help me where I should look for a solution?
 

Application: RazerInstaller.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException
   at Razer.RazerInstallerCommon.KinesisBigDataClient..ctor(System.String, Razer.RazerInstallerCommon.IRazerBigDataCredentialProvider)
   at Razer.RazerInstallerApp.MainModule.SetupContainer()
   at Razer.RazerInstallerApp.MainModule.Initialize()
   at Razer.RazerInstallerApp.BootStrapper.InitializeModules()
   at Microsoft.Practices.Prism.UnityExtensions.UnityBootstrapper.Run(Boolean)
   at Razer.RazerInstallerApp.BootStrapperInitializer.Initialize(Boolean, Boolean, System.String)
   at Razer.RazerInstallerApp.InstallerApp.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at Razer.RazerInstallerApp.SingleInstanceManager.OnStartup(Microsoft.VisualBasic.ApplicationServices.StartupEventArgs)
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])
   at Razer.RazerInstallerApp.App.Main(System.String[])

 

Faulting application name: RazerInstaller.exe, version: 1.13.1.433, time stamp: 0x646c3660
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2070, time stamp: 0x028d9e2f
Exception code: 0xe0434352
Fault offset: 0x00148712
Faulting process id: 0x0xE0C0
Faulting application start time: 0x0x1D9CA7EBD33D741
Faulting application path: C:\Windows\Installer\Razer\Installer\App\RazerInstaller.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ebec0929-049f-4c7d-b509-888f2a6d6841
Faulting package full name: 
Faulting package-relative application ID: 


7 Replies

I found the solution if uninstall doesn't help:

With Total Commander, you can find and delete all razer folders and files, except for those found in the Windows\System32 folder

After that, the installer will start.

Userlevel 7
Badge +1

I’d try run cmd as administator, and type sfc /scannow to scan OS files for any corruption (and if so, it’ll automatically repair it).

Also check if you have the newest .net and c++ redist installed (you can also try to repair them). After that, reboot your PC, download fresh installer, run is as administrator.

I found the solution if uninstall doesn't help:

With Total Commander, you can find and delete all razer folders and files, except for those found in the Windows\System32 folder

After that, the installer will start.

Hello Sir, can you help me please with the steps trought Total commander to delete all these Razer files

I found the solution if uninstall doesn't help:

With Total Commander, you can find and delete all razer folders and files, except for those found in the Windows\System32 folder

After that, the installer will start.

Hello Sir, can you help me please with the steps trought Total commander to delete all these Razer files

NVM I was able to delete all the files except from the sys32 folder… Lamentously It’s still not working

I found the solution if uninstall doesn't help:

With Total Commander, you can find and delete all razer folders and files, except for those found in the Windows\System32 folder

After that, the installer will start.

Hello Sir, can you help me please with the steps trought Total commander to delete all these Razer files

NVM I was able to delete all the files except from the sys32 folder… Lamentously It’s still not working


Did you ever come across a different solution? I’m running into the same exact errors trying to install Synapse - deleting all Razer stuff did not allow the installer to start for me.

Already performed an sfc /scannow (nothing to repair), and updated/repaired .net and c++ to be sure. Still stuck with the same errors and no software to configure my mouse.

Hi,

 

Install chocolatey. 

run in an admin console or terminal or powershell the following

 

choco install razer-synapse-3

 

done.

Thanks a lot  @_ochov 

 

I never used chocolatey, but it worked fine to finaly bypass the quite buggy razer installer.

 

I removed everything from the computer, including auto and manual registry cleanup, and reinstall/repaired windows 11 with no changes before.

 

cheers.

Reply