Devices Supported by Razer Synapse 3?

davidbdeath
As an IT professional that's a bunch of crap.... If you left devices that are only 1-3 years old out of synapse 3 it would be unethical and obviously a tactic to force obsolescence in order to drive up sales of newer gear. I had to abandon my Chroma BlackWidow and my Chroma Naga due to Synapse incompatibility with both of my systems, Intel i7-4771/i7-7700k, gtx1080 and Windows 10 Pro. Owners of legacy hardware deserve drivers that work, Synapse 2 clearly does not. I bought a brand new BlackWidow v2 thinking it was my keyboard that was broken causing the software to crash and it was not. Even saying well we could but won't is just virtue signaling without making an actual commitment to support any specific "legacy" product.

Whatever issues you are experiencing with Synapse 2, please write to the customer support team and they will help you troubleshoot them. Synapse 2 will continue supporting all the devices that were launched with it (even the ones that are migrated to Synapse 3).

davidbdeath

That's also false! Each device should basically be a plugin, and there should be a template for mice, keyboards, etc. Razer knows the device ID and the input/output of all their devices. Adding legacy devices should be a matter of weeks not months.

Each device requires new drivers (to support new features that didn't exist in Synapse 2) and new UI assets. If you truly believe you can do it quicker and better job than the very engineers that built those devices, I'm sure I can convince Min to hire you for our Synapse development. ;)

Jokes aside, we added support for 8 legacy devices (multiplied by 14 different regional ANSI and ISO layouts, special and licensed editions) in just under 3 months and the work for adding more devices is still ongoing. The forced obsolescence theory doesn't hold a candle when you consider that we added support for the 3 year old (gen 1) BW Chroma Tournament Edition, despite the fact that we have a V2 out and many of our 2017 releases aren't even supported yet (work ongoing).

It's a balancing act between bug fixes, device support, performance improvements, accommodating feature requests, work for future releases etc... Every community member has a different set of things they want from Synapse 3 and we try to be as fair as possible to everyone.

Cheers!

PS : A tip for the future, you would have a much better chance of getting a response from official staff around here if you don't straight up call them a liar.

chickdan
You did? Because I have a Naga Hex that works fine and I know people with the Naga Chroma that don't even use Synapse at all.


If you are an IT professional you should be able to differentiate between a driver and a program...

You realize you don't need Synapse, right? Windows 10 will find the appropriate drivers and install them for you. What were you saying about being an IT professional?

None argument, try again.

The devices are being added to Synapse 3 though, so just wait, maybe the bugs you're experiencing will be fixed with the release for your devices.

He didnt say BW chroma gen 1, he said the tournament edition...
read it properly before you argue.

RazerThe_Fiend
Please refer to the list of currently supported devices on the Synapse 3 webpage. It is updated after every new batch of supported devices. It should not be a surprise that the devices that are not listed on that page do not show up in Synapse 3.

https://www.razerzone.com/synapse-3

It should not be a surprise when people stop using your products after experiancing them first hand.

Akimbowles_Rangers
Clearly some people are just complaining for the sheer point of complaining. No matter how much logic and reason you throw at them, they will ignore it and just continue complaining.

Clearly some people are fan boys no matter how much logic and reason you throw at them.

Synapse 2 has compatibility issues with Nvidia's GameStreaming and Razer's tech support even after collecting all of the file they requested had no idea. Instead they suggested i reinstall Windows after i just reinstalled windows. There is no reason for me to think Synapse 3 will be any better. I would test it but none of my devices are supported. I've not had any issues with my Corsair gear and CUE.

Akimbowles_Rangers
No, I'm not a "fan boy" for several reasons:
1 - I'm not a boy.
2 - I own products that aren't Razer.
3 - I have never had an issue with Razer products that couldn't be fixed, or that the issue is just a minor inconvenience rather than an actual issue.
4 - I choose not to insult the people that are trying to help, but encourage the work they are doing in the hopes it will lead to better things for the company. (Negativity like yours is not really wanted in forums, discussions and opinions are welcome, but outright insults are not.)

1. Fanboy is a gender neutral label.
2. Not an adequate defense.
3. Are you running a Nvidia GPU and using game streaming under Windows 10? Are you running MacOS? For over year my macros and my media keys did not function properly under MacOS. If you are not running similar hardware or software than our situations are different.
4. You were never trying to be help and you challenged me first. That's your opinion which is irrelevant.

Akimbowles_Rangers
Okay, fanboy is seriously not a gender neutral term, wow xD it literally has the word "boy" in it...

Fanboy: An extreme fan or follower of a particular medium or concept, whether it be sports, television, film directors, video games (the most common usage), etc.
In case you don't know guys and dude are also no gender neutral.

Yes I am running an Nvidia GPU, and yes I do use game streaming on Windows 10.

Nvidia's game streaming refers to streaming to a Nvidia ShieldTV or Shield Tablet. That is what you are doing?
On two computers i've had to disable that in order for Synapse 2 to work.

No I do not use MacOS. I used to have macros on my keyboard, but when I switched to Synapse 3, I switched with the understanding that my keyboard was not currently supported, and so my macros and chroma would not work, but the keyboard still functions as a keyboard.

Macro's and Chroma are the two biggest selling points of a Razer Chroma Device. It's irrelevant that your keyboard works as a keyboard. I have a closet full of regular keyboards I could use.

And I never said I was trying to help, I simply said that it doesn't seem right to insult the people that are trying to help (Razer staff).
If you are unhappy with your Razer products and software, switch. Rather than yell at the people working on making it better.

If they were trying to help why did i get the same run around every single time I contacted support? I did switch on my primary computer to a Corsair Scimitar Pro mouse and K70 rapidfire RGB keyboard.

Thanks Chickdan, I just stopped responding to him because it's just not worth the effort when they come up with more and more arguments, so you can't win.
Thanks for supporting me though!

davidbdeath
By working do you mean synapse2 crashes almost immediately after login when Nvidia game streaming is enabled?

No, I said the drivers work and said nothing about Synapse 2.

davidbdeath
You said the old driver, so you're either referring to Synapse as the driver or your implying Synapse 3 has a new driver which would indicate that you consider the driver and software are one package. If you're going to base your faux argument on using proper terms, then you better start being more accurate else risk being a hypocrite.

If the only use you've found for razer gear is fancy lighting, you're missing out on the main reason to get razer peripherals button remapping and macros.

Alright I'm done here, you are making obviously false statements about the things I'm being very clear about. You just want to argue to make yourself feel better even though you are just making yourself look like a bigger idiot with each post.

RazerThe_Fiend
Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in.

Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month.

As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3.

The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, we fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically).

But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

You could have saved all this hassle by not releasing synapse 3 as beta until it was ready for all Razer products.

No excuse for it at all. Worst of all is releasing new hardware that only works on the Beta software! So I have some devices that only work on 3, and some on 2..and both being installed causes problems so its not feasible to install both of them.

What Razer should have done is support all NEW products in Synapse 2 and only release Synapse 3 when its fully functional and supports all products.