Razer Cortex High CPU usage

Hey @Gosmedef @vikeor @irock792 @watchaeroGainsboro527 @lonxaboi @tenzoyt @BlandoCalrissian @thepiercedweirdo @SamW1568

Razer Cortex is updated to v10.2. Please update it and let us know whether this issue persists.

Thank you!

Appreciate your patience.

Michelle

Stizzy11
Hey, @Michelle-RazerCortex

Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.

Hey there!

Thank you for tagging me directly. We apologize for the inconvenience this issue has caused you. I have sent you a PM for more details. Please check it.

Michelle

anyen888
same...
i think razer sypnase incompatible with ryzen

x470 prime asus

Hey there!

Thank you for sharing your issue with us here. Please send the above message to my peer @Razer.Speedcr0ss via PM. Believe he will help you out.

Let me know if you need further assistance regarding Razer Cortex PC.

Michelle

DunogRamers
Since having cortex, this has happened to me as well as 100% memory usage.. had to reboot pc. Since an update, I randomly have a cpu whoring session, but when I close game it leaves me according to steam.. still in the game. No process running.

Hey there!

Thank you for bringing this issue to us. We sincerely apologize for any inconvenience this issue has caused you.

To make sure that I understand you correctly, you mean you have a memory usage issue when using Razer Cortex. After you update it, did the memory usage issue persist?

If yes, please feel free to provide us with the following details:
1. a screenshot in your Task Manager.

2. your Razer Cortex logs via PM.
3. your system version.

• Tap win+r on your keyboard.
  
• Input "winver" in the box. A window will pop up.
  
• Take a screenshot of the windows system.
  

When you say "but when I close game it leaves me according to steam.. still in the game. No process running." Did you mean when you close a game, the game still running unless you exit steam?
"No process running" means no gaming process running?

Appreciate your patience.

Michelle

TheHOSSofSTEEL
similar issue. sometimes when running synapse, it gets to be really slow. the rest of my PC is running as it should. CPU usage for synapse 3 is around the 25% to 50% mark on my i5 9600K @ 4.8GHz. Any time i try to relocate any lighting device, once placed, i can no longer do anything with synapse. still shows lighting animations and such but nothing works when clicked upon. Not sure if this has to do with the high CPU usage or not, but it is very frustrating not being able to do anything with my lighting unless i end the process each time i start to move one device.

Sorry to hear that you are experiencing the same software behavior. Please send @Michelle-RazerCortex a PM, including the Cortex Logs, so she can start assisting you.

TheHOSSofSTEEL
Just found a work around. I have to redo my lighting profiles to do this but if i start from a new surface with no lights set, it works fine.

sounds like a good plan

Brodius11
I've been having a related issue; wether I open synapse or cortex, Razer just opens up all of its applications... So if I only want to use Synapse with my new Razer mouse, I'm forced to have all of Razer's other things running in the background.

I think all those Razer apps running in the background have to be some installation error on my part?
Here's some pictures of the Razer apps my Task Manager has running in the background:

Hey there!

Thank you for sharing your issue with us here. I have responded to you via PM. Please check it.

Michelle

vikeor
Hi,
so far it seems to be better! I'll be keeping an eye on it thanks!

That is great! Please always feel free to let us know if you need assistance when you use Razer Cortex PC.

Michelle