Razer Cortex High CPU usage | Razer Insider

Razer Cortex High CPU usage

I
Does anyone know why Razer Cortex is using so much of my CPU while doing nothing? It uses 20-30% of my CPU even though I'm not playing games, using the FPS counter, or doing anything with Cortex at all.

41 Replies

Krissy-RCD
lukaspavlas
Anyone solved the cpu consumption usage? if yes please DM me

Hi there!

Thank you for sharing your issue with us here. My name is Krissy from the Razer Cortex technical support team. I am happy to assist you with your issue.

This issue has been resolved a long time ago. did you update your Razer Cortex to the latest version? If you did and this issue persists, please provide us with your Razer Cortex logs via PM together with a screenshot of Razer Cortex services in Task Manager.



Thank you for your patience.

Krissy
L
Anyone solved the cpu consumption usage? if yes please DM me
A
vikeor
Hi,
so far it seems to be better! I'll be keeping an eye on it thanks!

That is great! Please always feel free to let us know if you need assistance when you use Razer Cortex PC.

Michelle
V
Michelle-RazerCortex
Hey there!

Thank you for sharing your issue with us here. I have responded to you via PM. Please check it.

Michelle


Hi,
so far it seems to be better! I'll be keeping an eye on it thanks!
A
Brodius11
I've been having a related issue; wether I open synapse or cortex, Razer just opens up all of its applications... So if I only want to use Synapse with my new Razer mouse, I'm forced to have all of Razer's other things running in the background.

I think all those Razer apps running in the background have to be some installation error on my part?
Here's some pictures of the Razer apps my Task Manager has running in the background:



Hey there!

Thank you for sharing your issue with us here. I have responded to you via PM. Please check it.

Michelle
B
Michelle-RazerCortex
Hey @Gosmedef @vikeor @irock792 @watchaeroGainsboro527 @lonxaboi @tenzoyt @BlandoCalrissian @thepiercedweirdo @SamW1568

Razer Cortex is updated to v10.2. Please update it and let us know whether this issue persists.

Thank you!

Appreciate your patience.

Michelle


I've been having a related issue; wether I open synapse or cortex, Razer just opens up all of its applications... So if I only want to use Synapse with my new Razer mouse, I'm forced to have all of Razer's other things running in the background.

I think all those Razer apps running in the background have to be some installation error on my part?
Here's some pictures of the Razer apps my Task Manager has running in the background:

I.Nix
TheHOSSofSTEEL
Just found a work around. I have to redo my lighting profiles to do this but if i start from a new surface with no lights set, it works fine.

sounds like a good plan
A
TheHOSSofSTEEL
Just found a work around. I have to redo my lighting profiles to do this but if i start from a new surface with no lights set, it works fine.

That is great! Please let me know if you need assistance regarding Razer Cortex PC.
T
Razer.Speedcr0ss
Sorry to hear that you are experiencing the same software behavior. Please send @Michelle-RazerCortex a PM, including the Cortex Logs, so she can start assisting you.

Just found a work around. I have to redo my lighting profiles to do this but if i start from a new surface with no lights set, it works fine.
Razer.Speedcr0ss
Userlevel 7
TheHOSSofSTEEL
similar issue. sometimes when running synapse, it gets to be really slow. the rest of my PC is running as it should. CPU usage for synapse 3 is around the 25% to 50% mark on my i5 9600K @ 4.8GHz. Any time i try to relocate any lighting device, once placed, i can no longer do anything with synapse. still shows lighting animations and such but nothing works when clicked upon. Not sure if this has to do with the high CPU usage or not, but it is very frustrating not being able to do anything with my lighting unless i end the process each time i start to move one device.


Sorry to hear that you are experiencing the same software behavior. Please send @Michelle-RazerCortex a PM, including the Cortex Logs, so she can start assisting you.
T
similar issue. sometimes when running synapse, it gets to be really slow. the rest of my PC is running as it should. CPU usage for synapse 3 is around the 25% to 50% mark on my i5 9600K @ 4.8GHz. Any time i try to relocate any lighting device, once placed, i can no longer do anything with synapse. still shows lighting animations and such but nothing works when clicked upon. Not sure if this has to do with the high CPU usage or not, but it is very frustrating not being able to do anything with my lighting unless i end the process each time i start to move one device.
A
DunogRamers
Since having cortex, this has happened to me as well as 100% memory usage.. had to reboot pc. Since an update, I randomly have a cpu whoring session, but when I close game it leaves me according to steam.. still in the game. No process running.

Hey there!

Thank you for bringing this issue to us. We sincerely apologize for any inconvenience this issue has caused you.

To make sure that I understand you correctly, you mean you have a memory usage issue when using Razer Cortex. After you update it, did the memory usage issue persist?

If yes, please feel free to provide us with the following details:
1. a screenshot in your Task Manager.

2. your Razer Cortex logs via PM.
3. your system version.

  • Tap win+r on your keyboard.
  • Input "winver" in the box. A window will pop up.
  • Take a screenshot of the windows system.



When you say "but when I close game it leaves me according to steam.. still in the game. No process running." Did you mean when you close a game, the game still running unless you exit steam?
"No process running" means no gaming process running?

Appreciate your patience.

Michelle
D
Since having cortex, this has happened to me as well as 100% memory usage.. had to reboot pc. Since an update, I randomly have a cpu whoring session, but when I close game it leaves me according to echatrandom steam.. still in the game. No process running.
Razer.Speedcr0ss
Userlevel 7
anyen888
same...
i think razer sypnase incompatible with ryzen
when i installed synapse my cpu idle higher temp about 5c hotter
when i disabled synapse and it back to normal

please fix thx

system ryzen 5800x
x470 prime asus


I am checking my inbox and found your PM. Let's continue our conversation there.

Thanks for the mention, @Michelle-RazerCortex! Have a great day.
A
anyen888
same...
i think razer sypnase incompatible with ryzen

x470 prime asus

Hey there!

Thank you for sharing your issue with us here. Please send the above message to my peer @Razer.Speedcr0ss via PM. Believe he will help you out.

Let me know if you need further assistance regarding Razer Cortex PC.

Michelle
A
same...
i think razer sypnase incompatible with ryzen
when i installed synapse my cpu idle higher temp about 5c hotter
when i disabled synapse and it back to normal

please fix thx

system ryzen 5800x
x470 prime asus
A
Stizzy11
Hey, @Michelle-RazerCortex

Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.

Hey there!

Thank you for tagging me directly. We apologize for the inconvenience this issue has caused you. I have sent you a PM for more details. Please check it.

Michelle
S
Hey, @Michelle-RazerCortex

Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.
A
Hey @Gosmedef @vikeor @irock792 @watchaeroGainsboro527 @lonxaboi @tenzoyt @BlandoCalrissian @thepiercedweirdo @SamW1568

Razer Cortex is updated to v10.2. Please update it and let us know whether this issue persists.

Thank you!

Appreciate your patience.

Michelle
G
Same here, more than 20% usage increase because of cortex, 10°C increases in temps. The most generous optimization the program gave me was when i unistalled it. Kinda ironic i know, but true fact.
A
Hey there!

We are sorry for any inconvenience this issue has caused you. We will resolve this issue in our next new version. Please stay tuned and update it to the latest version when the new update comes.

Thank you for your patience.

Michelle

vikeor
I'm having the same issue. Thought it was my Blade 14 running at 90C on idle! Turned off Cortex and it's down to 50....
V
I'm having the same issue. Thought it was my Blade 14 running at 90C on idle! Turned off Cortex and it's down to 50....
A
trendVioletWebgeo127
Same issue here on a Ryzen 9 5900x, for the past month or two.

Waiting on an patch in August :)

For anyone who experiences this, just end the Cortex task in the device manager (i have to do this once or twice a day)

Thank you for your patience. Hope you have a wonderful day!

Michelle
T
Same issue here on a Ryzen 9 5900x, for the past month or two.

Waiting on an patch in August 🙂

For anyone who experiences this, just end the Cortex task in the device manager (i have to do this once or twice a day)
A
SamW1568
I am also experiencing the same issue. My laptop sounds like a jet engine all the time.
Please release the new Razor Cortex ASAP to resolve this issue.
I am currently killing the process in task manager every time I start my laptop.
Simon

We will resolve this issue in the next update. Thank you for your patience. We apologize for the inconvenience this issue has caused you!

Michelle

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