Razer Cortex High CPU usage

same...
i think razer sypnase incompatible with ryzen
when i installed synapse my cpu idle higher temp about 5c hotter
when i disabled synapse and it back to normal

please fix thx

system ryzen 5800x
x470 prime asus

anyen888
same...
i think razer sypnase incompatible with ryzen
when i installed synapse my cpu idle higher temp about 5c hotter
when i disabled synapse and it back to normal

please fix thx

system ryzen 5800x
x470 prime asus

I am checking my inbox and found your PM. Let's continue our conversation there.

Thanks for the mention, @Michelle-RazerCortex! Have a great day.

DunogRamers
Since having cortex, this has happened to me as well as 100% memory usage.. had to reboot pc. Since an update, I randomly have a cpu whoring session, but when I close game it leaves me according to steam.. still in the game. No process running.

Hey there!

Thank you for bringing this issue to us. We sincerely apologize for any inconvenience this issue has caused you.

To make sure that I understand you correctly, you mean you have a memory usage issue when using Razer Cortex. After you update it, did the memory usage issue persist?

If yes, please feel free to provide us with the following details:
1. a screenshot in your Task Manager.

2. your Razer Cortex logs via PM.
3. your system version.

• Tap win+r on your keyboard.
  
• Input "winver" in the box. A window will pop up.
  
• Take a screenshot of the windows system.
  

When you say "but when I close game it leaves me according to steam.. still in the game. No process running." Did you mean when you close a game, the game still running unless you exit steam?
"No process running" means no gaming process running?

Appreciate your patience.

Michelle

TheHOSSofSTEEL
similar issue. sometimes when running synapse, it gets to be really slow. the rest of my PC is running as it should. CPU usage for synapse 3 is around the 25% to 50% mark on my i5 9600K @ 4.8GHz. Any time i try to relocate any lighting device, once placed, i can no longer do anything with synapse. still shows lighting animations and such but nothing works when clicked upon. Not sure if this has to do with the high CPU usage or not, but it is very frustrating not being able to do anything with my lighting unless i end the process each time i start to move one device.

Sorry to hear that you are experiencing the same software behavior. Please send @Michelle-RazerCortex a PM, including the Cortex Logs, so she can start assisting you.

TheHOSSofSTEEL
Just found a work around. I have to redo my lighting profiles to do this but if i start from a new surface with no lights set, it works fine.

That is great! Please let me know if you need assistance regarding Razer Cortex PC.

Michelle-RazerCortex
Hey @Gosmedef @vikeor @irock792 @watchaeroGainsboro527 @lonxaboi @tenzoyt @BlandoCalrissian @thepiercedweirdo @SamW1568

Razer Cortex is updated to v10.2. Please update it and let us know whether this issue persists.

Thank you!

Appreciate your patience.

Michelle

I've been having a related issue; wether I open synapse or cortex, Razer just opens up all of its applications... So if I only want to use Synapse with my new Razer mouse, I'm forced to have all of Razer's other things running in the background.

I think all those Razer apps running in the background have to be some installation error on my part?
Here's some pictures of the Razer apps my Task Manager has running in the background:

Michelle-RazerCortex
Hey there!

Thank you for sharing your issue with us here. I have responded to you via PM. Please check it.

Michelle

Hi,
so far it seems to be better! I'll be keeping an eye on it thanks!

Anyone solved the cpu consumption usage? if yes please DM me