Razer Mouse Dock Pro Synapse Lighting Bug | Razer Insider

Razer Mouse Dock Pro Synapse Lighting Bug


Userlevel 3
I have the basilisk v3 pro and the mouse dock pro. I have Synapse 3 downloaded and everything is paired. The only issue I'm having is the mouse dock pro lightning will not turn off when the computer shuts down even though the option is selected. The mouse rgb will turn off, but the dock switches to rainbow rgb and never turns off. I have tried uninstalling and reinstalling synapse, but the issue is still present. I just wanted to make a post so hopefully Razer is aware of the issue.

139 Replies

Userlevel 7
Badge +1
Check your motherboard/laptop settings - maybe there's an option selected to give power to the USB even after computer shutdown. Or try different USB port without "powershare" function.
Userlevel 3
That is definitely an option but defeats the purpose of the dock a little bit. If I cut the power to USB when my PC is off the mouse won't charge.
Userlevel 7
Badge +1
So there's probably no other choice. If you plug your dock directly into USB charger - it'll also should turn the lighting on.
Userlevel 3
Yea maybe not. I had the basilisk ultimate and that option in synapse worked perfectly with that dock. It would shut off the rgb while the PC was off but would still supply power for charging. I just wished the turn lighting off when display is off option worked for this version.
polyOldSilver348
Yea maybe not. I had the basilisk ultimate and that option in synapse worked perfectly with that dock. It would shut off the rgb while the PC was off but would still supply power for charging. I just wished the turn lighting off when display is off option worked for this version.

I had entirely the same issue. No problem with my prvs basilisk ultimate charging dock with the option "switch off lighting when display is turn off" ticked. However having the same option ticked does not turn off the lighting on this New Mouse Dock Pro. Unistalling and installing synapse doesnt help either. Hopefully Razer will address the issue ASAP.
Userlevel 3
Lee_p77
I had entirely the same issue. No problem with my prvs basilisk ultimate charging dock with the option "switch off lighting when display is turn off" ticked. However having the same option ticked does not turn off the lighting on this New Mouse Dock Pro. Unistalling and installing synapse doesnt help either. Hopefully Razer will address the issue ASAP.

I resorted to turning the rgb off on the dock for now. If you shut down it'll keep the rgb off, so far anyway. However, if you put the PC to sleep it'll revert to the default lighting for whatever reason even if you have the rgb off in synapse.
Same issue here, it just wont turn off unlike the old dock. Only way was to turn off the RGB in synapse...
InsoMia
Same issue here, it just wont turn off unlike the old dock. Only way was to turn off the RGB in synapse...

Guess we just have to wait for more ppl to complain to this thread and hopefulli Razer do smething abt it.
Userlevel 7
Badge +1
@Razer.Speedcr0ss ? 🙂
Userlevel 7
Hi polyOldSilver348, Lee_p77, and InsoMia! Allow me to help you report the Mouse Dock Pro's Chroma behavior to the team on your behalf. Please send me the serial number of your devices via PM.

FiszPL
@Razer.Speedcr0ss ? :)

Thanks for the mention, FiszPL!
This bug is affecting me as well. Super annoying. I also have another issue where the RGB for the mouse and the dock both get stuck to the breathing red/orange/green pattern after undocking the mouse. I have to power the mouse off, wait a few seconds for the dock to reset to its assigned RGB profile, and then turn the mouse back on.
Userlevel 7
dcarpenter85
This bug is affecting me as well. Super annoying. I also have another issue where the RGB for the mouse and the dock both get stuck to the breathing red/orange/green pattern after undocking the mouse. I have to power the mouse off, wait a few seconds for the dock to reset to its assigned RGB profile, and then turn the mouse back on.


Please uninstall the Razer Synapse 3.0. Then download the Razer Driver Clean-up tool: https://rzr.to/Tf53xj, and install the app. Restart the computer and reinstall the software and see if it helps.
Razer.Speedcr0ss
Please uninstall the Razer Synapse 3.0. Then download the Razer Driver Clean-up tool: https://rzr.to/Tf53xj, and install the app. Restart the computer and reinstall the software and see if it helps.

Hi there, I already have a ticket in with Razer support regarding this issue. It is looking to be a Synapse bug. They are working with the engineering team to duplicate the problem and implement a fix.
Userlevel 7
dcarpenter85
Hi there, I already have a ticket in with Razer support regarding this issue. It is looking to be a Synapse bug. They are working with the engineering team to duplicate the problem and implement a fix.


Thanks for sharing this info. If you need additional assistance, please send me a PM, including your case number so I can check your escalated ticket's progress.
dcarpenter85
Hi there, I already have a ticket in with Razer support regarding this issue. It is looking to be a Synapse bug. They are working with the engineering team to duplicate the problem and implement a fix.

I have the exact same issue. RGB works fine, but as soon as I take the mouse off the charging dock, both go to breathing mode. Turning the mouse off and on again helps. Could you please let me know if you get any news from the support team?

Thanks a lot!
Userlevel 7
ObiBenBinomi
I have the exact same issue. RGB works fine, but as soon as I take the mouse off the charging dock, both go to breathing mode. Turning the mouse off and on again helps. Could you please let me know if you get any news from the support team?

Thanks a lot!


I recommend submitting a case by clicking this link so our Support Team can see how many users are affected. Otherwise, send me a PM so I can help you start a support ticket.
Razer.Speedcr0ss
I recommend submitting a case by clicking this link so our Support Team can see how many users are affected. Otherwise, send me a PM so I can help you start a support ticket.

You're right, I'm sorry. I opened two support tickets (since I have both problems mentioned here) at the German speaking support page. Thanks for the reminder.
Userlevel 7
ObiBenBinomi
You're right, I'm sorry. I opened two support tickets (since I have both problems mentioned here) at the German speaking support page. Thanks for the reminder.


You're welcome! You can also send me the case number so I can help move things along and speed up the escalated ticket's progress.
Same issue here with the pro dock. Dock from viper ultmate works flawlessly.
Userlevel 7
Cyanide_razer
Same issue here with the pro dock. Dock from viper ultmate works flawlessly.


Were you able to submit a case to our Support Team? If you haven't, please click this link or send me a PM so I can initiate an investigation.
polyOldSilver348
I have the basilisk v3 pro and the mouse dock pro. I have Synapse 3 downloaded and everything is paired. The only issue I'm having is the mouse dock pro lightning will not turn off when the computer shuts down even though the option is selected. The mouse rgb will turn off, but the dock switches to rainbow rgb and never turns off. I have tried uninstalling and reinstalling synapse, but the issue is still present. I just wanted to make a post so hopefully Razer is aware of the issue.

I have the same problem. I thought I found a solution with 2 lighting profiles. One profile with a mouse dock with lighting and one without lighting. Unfortunately, it doesn't work because the PC ignores both profiles when I turn it off and the Mouse Dock Pro stays lit. :eek_:
@Razer.Speedcr0ss and everybody else:

I talked to the support team about my Basilisk V3Pro and the new mouse dock. I have the same issues as you guys have:

1. The dock doesn't turn off when I shutdown my computer. The dock is on an externally powered USB hub. If I connect it directly to the PC it turns off... but the mouse obviously doesn't load anymore, which is not acceptable IMHO.

2. The mouse keeps pulsating when I take it off the dock and doesn't go back to its defined lighting mode.

Now, both cases are done now and support wants to exchange both devices. I don't know... to me this still looks like a software problem. Otherwise both devices would be defect? And the devices of everybody else here? I'm kind of hesitating to exhance them both since they work flawlessly otherwise. Does anybody of you guys have similar information / responses?
Userlevel 7
ObiBenBinomi
@Razer.Speedcr0ss and everybody else:

I talked to the support team about my Basilisk V3Pro and the new mouse dock. I have the same issues as you guys have:

1. The dock doesn't turn off when I shutdown my computer. The dock is on an externally powered USB hub. If I connect it directly to the PC it turns off... but the mouse obviously doesn't load anymore, which is not acceptable IMHO.

2. The mouse keeps pulsating when I take it off the dock and doesn't go back to its defined lighting mode.

Now, both cases are done now and support wants to exchange both devices. I don't know... to me this still looks like a software problem. Otherwise both devices would be defect? And the devices of everybody else here? I'm kind of hesitating to exhance them both since they work flawlessly otherwise. Does anybody of you guys have similar information / responses?


I see. Thanks for sharing. I suggest undergoing the RMA process since. Our Warehouse Team will also need to check the affected device so they can report it to our Research and Development Team. I appreciate your cooperation.
for me too.

My old Mamba Chroma Wireless Docking Station turned RGB off when PC is shut down. The new Mouse Dock Pro won't turn off RGB.
Same for me

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